Frequently Asked Questions
What are the benefits of Stream (Invoice)?
Stream simplifies your invoicing process with a fast, flexible, and paperless electronic solution. Stream is an easy-to-use online application that is compatible across multiple devices. Receive quick notifications that enable you to stay updated on the status of your invoice.
What information is required to submit an invoice?
You must provide the Supplier Email ID, Amex contact Email ID, an PO Number (if applicable). After entering details within those 3 fields, you must upload your incoice(s) as a PDF or JPEG format.
What happens once the invoice is submitted?
You will receive an email confirmation of your submission within 48 hours. Accounts Payable will validate your invoice details. If anything is wrong, you will be informed promptly so it can be updated and re-submitted. If everything is correct, your invoice will go into an Approval Workflow for your Business contact to approve.
Do I have to register to submit an invoice on Stream?
No, you do not have to register/sign-up in order to submit an invoice on Stream.
I am a supplier and I am ok with the old process. Do I have an option of sending invoices like I used to do in the past?
Yes, you can submit your invoice as per the old process however, Stream Invoice enables workflow approval and hence you will be able to get your invoice processed faster. It also provided additional benefits of Invoice tracking and providing flexible payment options.
I am not able to register on the stream site. What should I do? Is there a technology Helpdesk that I can call?
You can email to payment.helpdesk@aexp.com
The stream portal is not working for me, what should I do?
You can email to payment.helpdesk@aexp.com
I am a supplier and I don’t have the correct email id for the American Express contact? What should I do?
Please contact your American Express contact and seek their email address. We need a valid email address to seek approval and pay your invoice
I am a supplier, my invoice got rejected – where should I check the reason for rejection? Can I resubmit the same rejected invoice again through stream?
Invoices rejected would be notified to you via email along with the reason of rejection. Yes, you can fix the error and resubmit within Stream.
I am a supplier, I registered on stream two days back but haven’t received any confirmation yet? What should I do?
You can email to payment.helpdesk@aexp.com
I am unable to see my invoice status on the stream site, what do I need to do?
A unique case ID is generated for each invoice submitted to Stream. Searching n invoice with case ID is more accurate. If you still can’t track your invoice, you can email to payment.helpdesk@aexp.com
I submitted my invoices but did not get any notification. How do I check if the invoice has been submitted and will be processed?
You would be receiving notifications from payment.helpdesk@aexp.com, please ensure that the notifications are not going to your Spam folder. You can also track your invoice using the invoice number and invoice date by the ‘Track your Invoice’ link on the home page.
What are the benefits of Stream Pay?
Stream Pay offers Suppliers, visibility into their approved invoices that are ready for payment. Stream Pay allows the Supplier to opt for Early payment of invoice(s) by selecting a dynamic discount rate against the opted invoice(s). Basis the selected discount rate against the invoice(s), the discount amount will be deducted from the early payment being made to supplier.. Stream Pay let’s Suppliers track their invoice(s) and view the history of their invoices within the Dashboard.
Do I have to register to receive payments via Stream Pay?
Yes, you will have to register in order to receive payments via Stream Pay.
How do I register for Stream Pay? What information is required?
You would have to enter the tool and click on “Create Account”. You must complete all of the required information. Then, our operations team will approve your registration accordingly.
What are the benefits of registering (reminder: it is optional)?
If you are registered, you can view your history of payments, opt-in for Early Pay for all upcoming invoices, and have visibility on your invoices. Registration is optional for all users. However you need to register to receive payments via Stream Pay.
Would there be a commitment required?
No, the process is based on an invoice-by-invoice submission and early pay option.
Who is eligible to register on Stream Pay? Does this change the way I get paid?
Currently, all suppliers are eligible to register on Stream Pay with no fee involved. No, you will be paid as per payment details provided to American Express.
How do I select an invoice for Early Pay?
You can select an invoice for Early Pay via two methods; you can opt-in for Early Pay within the Stream Pay tool or you can simply accept via the email sent to you. Both options work towards selecting Early Pay.
What happens if I don’t select Early Pay?
If you do not wish to select the Early Pay option, then your invoice(s) will get paid within the agreed upon payment terms.
Is there any fee to enroll / register for Stream?
No, there’s no fee for enrollment / registration to Stream
In how many days do I get the payment, post I select an invoice for Early Pay?
You will receive payment within 72 hours post the day you have selected for payment.
Do I register to Stream, only if I agree for Early payment of Invoices?
No, you can register to Stream, even if you do not agree for Early payment of Invoices
Do I need to make any changes in my existing Agreement with Amex, if I register with Stream?
No, there will be no change in existing agreement
If I register to Stream, does it mean that all my invoices will be paid Early?
No, you have to opt for Early payment option in Stream against the invoice, if you want invoices to be paid Early.
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